Accepting a Request
1: Locate the Request
From the Mobile Dashboard, tap Pending
On the Pending Requests screen, swipe through the
list to locate the request you're ready to accept, then tap it to
open Request Details.
2: Accept the Request
On the Request Details screen, tap
Accept to accept the request and open it as a new work
Swipe the Work Order screen to access the fields
for Priority, Source of Work,
Category, and Subcategory. These fields
must be completed before you can save the work order.
Note: You can also choose to reject
the request from the Request Details screen. Tap
Reject and add a note explaining the reason for the
rejection in the Rejection Reason field, then tap
3: Enter Work Order Details
Tap the Priority field to open the
Priority pick list.
- Swipe through the list.
- Tap an option to choose the priority for the work order.
- Tap Done to add this to the work order.
Repeat this procedure for Source of Work,
Category, and Subcategory. When you've
made all the required choices, tap Save. Tap
Back to return to Pending Requests.
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