Viewing Attachments in Mobile Worx

Attachments can be downloaded as long you're online and your phone/tablet has an app that can view the file type. You can access pictures, pdfs, office documents and more. The work order attachments panel shows all attachments that have been added to the work order as well as any attachments associated with assets linked to the work order.

Steps: 

  • 1. Locate and tap the work order in the Incomplete or Just My Work section.

  • 2. Locate and tap the attachments panel.

  • 3. Tap "Download" to view any of the attachments.

Note:  Some files like PDFs or Microsoft Office files (docx, xlsx, pptx) may need a specific app installed to view them on your phone or tablet.

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Tip:  Some attachments can be large. It's recommended that you access large attachments while connected to Wi-Fi. Downloading large attachments over a data connection can eat away at your monthly data allowance. If you have an unlimited data plan, then no worries, download away!

Adding Attachments

Not only can you view attachments from your mobile device, you can also upload attachments directly to work orders. 

Steps: 

  • 1. Locate and tap the work order in the Incomplete or Just My Work section.

  • 2. Locate and tap the attachments panel.

  • 3. Tap "Add New Attachment" to show the Attachments page.

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Note:    Currently, Apple devices can only upload images to TheWorxHub and not other file types.  Android and other devices can add many types of files such as office documents and PDF's.

  • 4. Write an optional note in the "Notes" section and tap "Browse".

  • 5. Depending on your device, tap the appropriate application to locate the file.

  • 6. Select your desired file. Tap "Done"

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Tip:   With any device, choosing "Take Photo" or "Camera" will allow you to instantly attach live photos to any work order. This can come in very handy for before and after photos!

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