Resident Requests: Email Invites - The Resident
Within a few minutes of your service department sending an email
invite, you will receive an email to your inbox.
1. Click link on the "Welcome to TheWorxHub"
This email contains a unique link which will take you to your
"Account management" page where you can change your Username and
create your Password.
Note: Sometimes this email invite
will end up in a junk/spam folder. It's important to look in your
junk or spam folder if the email hasn't arrived in a few minutes.
If the email is found in the junk/spam folder, use the junk mail
tools to specify that our email address or domain is a 'safe
2. Create a Password and Submit
After clicking the link in the email, your web browser will open
to the account management page in TheWorxHub. On this page you
- Change your Username if you want to use something different
than what your service department specified for you.
- Type in a Password in the "New Password" field (ignore the Old
Password field, as you don't have a previous password).
- Retype the password in the "Confirm Password" field.
- Click Submit.
Note: Do not create a bookmark or
favorite in your browser for this Account management page. After
clicking Submit you are redirected to the main login page. This
login page is the page you should bookmark so you can easily access
TheWorxHub. For more details on bookmarking, creating favorites and
desktop shortcuts, see the topic Creating Bookmarks and Favorites
3. Login to TheWorxHub
After updating and submitting your Username and Password, the
main login page will load. You can login using the Username and
Password that you just created. For more on Logging into
TheWorxHub, see Resident Requests: Logging
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