Touchtown Service Request Integration
Touchtown is a leading provider of senior living resident
lifestyle solutions. One of their offerings - Community Apps - offers
residents real-time access to community information right from a
smart phone, tablet or browser. Residents get a powerful set of
senior-friendly apps that directly connect them to your community's
services and programs.
A critical part of the Touchtown Community Apps offering is the
ability to submit a service request for an issue in the resident's
apartment, such as air conditioning problems, lighting problems or
housekeeping issues. TheWorxHub can retrieve requests submitted by
the Touchtown Community Apps and import them into your work request
workflow that you rely on throughout each day.
Tip: Contact us if you're using Touchtown
Community Apps and are interested in implementing this
Submitting a Request via the Touchtown Community Apps
Once the integration is setup, getting your residents to submit
a service request via the Touchtown Community Apps is
1: Open the Services App
Locate and tap on the Services app.
2: Submit the Request
- Tap a request category on the left hand side.
- Type in any important details in the Notes
- Tap the checkbox to specify whether staff can enter your
- Tap the Submit Request button to finalize your service
Processing the Request in TheWorxHub
Within 5 minutes, the request submitted via the Touchtown
Services app will appear in your Dashboard > Pending
Requests area. From here you can accept the
request as you would any other pending request.
Tip: All requests submitted via
Touchtown Community apps will route to your maintenance department
unless you're running a Housekeeping department in TheWorxHub. If
you have Housekeeping in TheWorxHub, any Touchtown Service Request
with a Housekeeping category will be sent to your housekeeping
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