New Features & Fixes in TheWorxHub
January 4, 2015
This update includes some great new performance improvements,
some fixes and a more intuitive interface for taking data offline in Mobile
Speed Boost for Transportation App
For those customers running our add-on Transportation app, we've
updated the trip form so that it loads much faster -- over
80% faster to be more precise. You'll see this improvement
when you add a new trip, or trip request, or if you click on a trip
from your dashboard to view or edit details.
Speed Boost for Mobile Staff Picker
For those of you running our Mobile Worx app, we've made a huge
speed improvement to staff pickers. This includes the list of staff
visible when assigning someone to a work order and survey, as well
as the Find Anything > Staff/Contractor search. Get this --
we've decreased the load time of these lists by
More Intuitive Mobile Worx
We're continually improving Mobile Worx to enhance the
experience of taking your data offline. For customers who roam
between WiFi hotspots on their campus, knowing when you're offline
can often be a challenge. We've overhauled this area to make
everything smoother. Here's what you'll need to do in order
to work offline:
1. Flip The Switch To Go Offline
If you're leaving the safety of your WiFi hotspot and intend to
work offline at any point we'd recommend you deliberately set
Mobile Worx into offline mode. Now with a single tap, you can
switch TheWorxHub into offline mode. This automatically downloads
the newest snapshot of data, then sends Mobile Worx into offline
mode immediately. No need to turn on your device airplane mode any
more, just flip the switch in Mobile Worx!
2. Work Offline
Your device is still on-line -- other browser tabs can still surf
the web and your email will still work -- but Mobile Worx will
operate without connecting to your network. This means that if you
wander between hotspots or are working in areas without internet
connectivity, you'll still be able to access your data on your
3. Flip The Switch to Come On-line
After you've worked offline for a while, adding work orders,
logging time, marking jobs complete, your dashboard will accumulate
a number of changes that only exist on your device -- because
you're offline, they've yet to upload to TheWorxHub. When you
return to a location where you know you have stable WiFi and your
device is connected, you can flip the switch to come back on-line.
Your changes will upload to TheWorxHub right away.
4. Encounter Problems? Clear Your Cache
This update should be seamless for most of you. If you don't see
the new offline/online switch, or you have login problems, or end
up staring at a loading animation, please clear your cache and
Here's some instructions on clearing
your cache on iOS and Android devices.
If you still encounter issues after clearing your cache, please contact us to let
New Work Order Cost Details
A brand new report has been added under Reports > Work
Orders called the Work Order Cost Details report.
This report itemizes all of the various costs that apply to a each
- staff labor costs
- contractor labor costs
- inventory costs
- additional costs
When it comes to additional costs, you can have an unlimited
number of custom additional costs added to any work order. If you
want to see an itemized list of these costs, click the Show
Itemized Addt'l Costs checkbox in the options area.
Fixes & Improvements
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- Fixed issue when receiving an ad hoc fixed asset on a purchase
- After scanning a barcode, we've removed an unnecessary
dashboard load to improve load times.
- Added a barcode field to TheWorxHub asset, inventory and
location form so you can see barcode data that's stored for that
- Fixed issue in Mobile Worx where Actions section of
the dashboard would disappear in offline mode after viewing a work
- Fixed issue in global search when a search term with an
apostrophe was used.
- Fixed issue in WorxIQ report subscriptions where you weren't
able to delete an end date on your subscription frequency.
- Fixed issue in Mobile Worx where you'd get an error when saving
a new work order that was created from a template if that template
required meter readings.
- Fixed issue in work order inventory panel where double-clicking
in the Assigned Inventory Qty column would cause the page
to jump to a new position.
- Fixed issues where surveys assigned to work order templates
would not flow through to work orders generated from those
- Fixed issue in Purchase Order > Special
Instructions field where pressing enter on your keyboard
wouldn't create a new line in the instructions field.
- Fixed issue in Transportation app when custom billable items
that were flagged as include by default were not
automatically being charged.
- Fixed issue in certain versions of Firefox where dashboard
mouse-over actions would pop-out, then disappear immediately.
- Updated recurring project due date staggering logic to group
work orders in similar locations when a project is generated.
- Allow for resident usernames to be reused when a resident is