New Update to TheWorxHub!
June 20, 2012
Last night we pushed out another update to TheWorxHub to fix a
few issues and to add a great new feature!
Work Order Print Button Refreshes Page
After our last update, you were quick to notify us that the
print button inside the work order form didn't save the work
properly as it did before. It did in fact save, however, it wasn't
refreshing the page properly to show the updated status and the new
work order #. This is now resolved and working as before.
Add Requests to Any Department
We've released a new feature for our customers running multiple
departments in TheWorxHub. Now any user can have access to submit a
request to any other department, without having specific security
access to that department.
Here's an example. Previously, a maintenance technician could
have access to submit a request to housekeeping, only if he was
given access to housekeeping through his staff profile. This
provided the ability to submit a request to housekeeping, but also
gave him access to see more dashboard details for housekeeping
which wasn't ideal. Now that same technician can just see
maintenance department data, but can click the Requestor tab on the
dashboard to submit a request to other departments.
Here's how to set it up.
- First, update the staff profile through search >
staff/contractors. Ensure a staff member only has the department
selected for which they perform work.
- Next, under settings > users, ensure the role they're
assigned to does not have 'Can see other
departments' checked. This permission is strictly used to provide
full unrestricted access to all departments. Was often misused to
easily grant access to submit requests to all departments.
- Now when they visit the Requestor tab, they will see all
departments, but on the Overview tab they will only see the
department that they work for.
Note: User roles are cached for 15 minutes to improve
performance of TheWorxHub. It may take up to 15 minutes for any
changes to user roles to be reflected.
Changes to Work Order Global Search
Global search, found at the top of your dashboard is a great
feature. It lets you type in anything, press enter, and TheWorxHub
goes out to find it. The problem though is if you have 60,000 work
orders and you type 'light' into a work order global search, it has
a lot of work to do. It scans all work order descriptions,
categories, even resident names, to find the work orders you're
looking for. This can be a time consuming process. Most likely,
you're not using the global search to find a work order from 5
years ago. Because of this, we've implemented a default date range
filter when you use the work order global search.
Work Order global searches are automaticaly filtered to return
results from the last 12 months. Once the initial search completes,
you can easily widen the start date range in the search filter area
to scan further back in time.
Print this page
- Fixed issue with Ad Hoc QA Surveys generated nighty or added
via Mobile. These surveys would not open from the main dashboard in
TheWorxHub, just a blank screen would appear.
- Fixed issue with Mobile Worx users having access to
view other departments when in offline mode on their device.
- Updated global search drop down from main dashboard to include
Scheduled Work Orders.
- Fixed issue with Inventory Usage & Purchase History report
generating errors periodically.
- Fixed issue with Purchase Order search hanging, or not
displaying results in some instances. This was a performance issue
caused by the addition of the Status filter and column. This info
has been temporarily removed from the search to allow search to
remain fast while we work on the root cause.